BACKGROUND TASKS: HOW TO IMPROVE THE UX?

Background tasks often need significant technical resources to handle complex user journeys. In addition, these complex user interactions can be overwhelming for users since they have to focus and engage with the system in a detailed way.

In the next paragraphs, I will share my perspective on the best design strategy for delivering a seamless background tasks user experience that unlocks business value.

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GOVERNMENT SERVICES DASHBOARD, THE ANATOMY OF A POC

Government services, the anatomy of a proof of concept, main sections: Results of the first loop | User expectations | Business expectations | Design challenges | Approach | Toolkit |User expectations

I was asked to design a proof of concept for a Government services dashboard that would allow users to easily find and access COVID-19-related services during the pandemic.

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